Blunsdon Surgery 01793 721254

Highworth Surgery 01793 762218

Hermitage Surgery 01793 522492

Taw Hill Surgery 01793 709500

Tadpole Surgery 01793 700005

Patient rights and responsibilities

Patient Charter

Your healthcare is provided through a partnership between yourself and the Primary Healthcare Team. The success of that partnership depends on an understanding of each others needs and co-operation between both parties.

Our responsibility to you:

  • you will be greeted courteously
  • you have a right to confidentiality
  • you have a right to see your medical records subject to limitations of law
  • you will have a choice of appointments when booking routine appointments, and where possible, you will be seen by the GP of your choice
  • you will be informed if surgeries are running later than 20 minutes
  • you will be given the results of any tests or investigations when we have them
  • your repeat prescriptions will be ready for collection within 48 hours of your request
  • your suggestions and comments about the services we offer will be welcomed, and useful suggestions considered for implementation
  • no patient will be discriminated againist on the grounds of race, gender, social class, religion, sexual orientation or appearance, disability or medical condition.

Your responsibility to us:

  • we expect all our staff to be treated with the same respect you would expect from us – we have a Zero Tolerance Policy with regard to abuse (see Library for Zero Tolerance policy)
  • we will not disclose information about anyone other than yourself
  • we expect to be informed when patients are unable to attend for an appointment